MORE STUDENT LINKS FOUND TO THE LEFT

ALERT: Starting January 18, 2013, only Mac users will be able to access Citrix. Windows (PC) users should use FM Home Access with Internet Explorer.

Fayetteville-Manlius Schools is pleased to provide home access to student software programs and files. You have two choices: FM Home Access or Citrix. Mac, iPad or iPhone users can access our new FM Home access by purchasing an app called iTap. This product is free for PC users. Citrix is still free for Macintosh, iPad and iPhone users.

The servers are backed up and monitored daily; hundreds of users access both products daily. If there is a problem, an alert will be provided on the login screen in red.

The FM help desk is open from 7 a.m. to 4:30 p.m. if you have any questions (692-1111). Select the REPORT A PROBLEM link and provide your phone number or email address.

Students in grades 5, 6 and 9 will attend a seminar the first two weeks of school on how to access FM Home Access and Citrix.

HOME ACCESS DOES NOT SAVE WORK FROM 1 a.m. to 6 a.m.  for FOR SECURITY REASONS (Teachers can save 24 hours a day).

If there is a problem with home access, you will find red text here indicating the timeframe for repair. If you are having a problem and there is no report on this page, follow the steps below or call or email the helpdesk at 692-1111. You can also report a problem from this link.

REPORT A PROBLEM

DIRECTIONS

PC Users Only - FM Home Access LOG IN

1. Log in using the same username and password as in school. If your Internet Explorer prompts you to run an add-on. Select ALLOW. This will show on the bottom of your screen in yellow and white on Windows 7 and Vista and at the top in Windows XP. Select link for screen shot.

2. Click on the Remote Desktop icon ONCE. If you select this twice, another login box will be behind your screen and your error message will state that your credentials are wrong.Select link for screen shot directions.

3. Click CONNECT if prompted by a security window. Select link for screen shot directions.

4. For security reason, you will be prompted to log in a second time. Type Oaktree\username. You have to select the backslash located over the enter key. Type your password as before. If you type oaktree/jdoe, you will not be able to log in. Select link for screen shot directions.

You can now move files from your home computer to your FM account, print to your home printer, or modify a document from any external device plugged into your computer.

Directions for adding an iPad or iPhone app. for FMHA. There is a cost from iTunes.

Macintosh Users Only - Citrix Home Access

1. Log in using the same username and password as in school. You may be prompted to run an add-on. Select ALLOW or YES.

2. Choose Citrix Desktop.

3. If prompted to allow full access, you must select yes if you will be printing, using a USB device, or moving files from your home computer to your FM folder.

Use the REPORT A PROBLEM link on the login page if you would like to report a problem. Please provide a phone number or email address so we can contact you.

Only use Firefox - Safari no longer allows for Java(Apple update in February).

Log into Citrix - Click Here

Citrix FAQ

1. Do I have to install the client?

Not with Internet Explorer. By logging into the Citrix page, the client will automatically install. No need to select the link to the left. If you have a newer Mac, you will have to select the link below.

2. Will Citrix work with Windows 7, Vista, XP and Mac OS?

Yes. Citrix works with any type of operating system.

3. Can I call for help?

Yes. The helpdesk is available at 692-1111 from 7 a.m. - 4:30 p.m. each day, or email your question to helpdesk@fmschools.org

4. What browser is the best?

Internet Explorer is the recommended browser.

5. Can I print on my home printer?

Yes. You must allow Citrix to have full access to your computer. If your printer does not show, read the directions below to allow access.

Citrix Directions - Getting Started

Citrix Receiver for Mac Computers 10.6 or newer(Download this only once and then log in from the Citrix link)

Citrix Directions - Having problems printing? Would you like to move your files from your computer to your school folder and vice versa?

Transferring Files 

iPad App - Citrix Receiver Directions for Installation - New



Please note: All student email accounts are deleted on August 1.



 

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